You have 14 days from the date you receive your order to formally register your intention of returning your items using our RETURNS CENTER linked below. Please read our full returns policy before proceeding:
Returns requests via email, social media or whatssap are not accepted.
You have another 14 days after registering your request via " RETURNS CENTER" to make sure the goods reach our facilities in perfect conditions in order to be eligible for a refund/exchange. If these deadlines are not followed, unfortunately, we can’t offer you a refund/exchange. Using a tracking number for your return and registering the code at our returns platform will ensure that you get notified when items are received by us and faster processing.
To be eligible for a refund or exchange, your returns MUST be in perfect conditions. We carefully inspect every item before dispatching them to you, so we kindly request that you also check the goods before sending them back to us. Items must be returned in the original packaging containing the brand seal intact. If the items are returned damaged in any way, dirty or without the the brand tags, you won't be eligible for a refund & the product will be returned to you.
*DO NOT RETURN DAMAGED ITEMS. PLEASE NOTE THAT PRODUCTS WITH MAKE-UP MARKS, DEODORANT MARKS, PERFUME, STRONG SMELL OF ANY KIND, OR ANY OTHER SIGN OF THE ITEM BEING WORN CONSISTS OF A DAMAGE TO THE ORIGINAL PRODUCT AND WILL NOT BE ACCEPTED.
* DO NOT RETURN ITEMS WITHOUT THE RECEIPT. UNIDENTIFIED RETURNS CANNOT BE PROCESSED.
*SALE ITEMS ARE ELIGIBLE FOR EXCHANGE OR STORE CREDIT ONLY, NOT A REFUND.
* DISCOUNTED ITEMS AND DISCOUNTED ORDERS ARE ELIGIBLE FOR EXCHANGE OR STORE CREDIT ONLY, NOT A REFUND.
*BUY 1 GET 1 FREE PROMOTIONAL ORDERS ARE ELIGIBLE FOR EXCHANGE OR STORE CREDIT ONLY, NOT A REFUND.
*PLEASE MAKE SURE YOU RETURN THE ITEMS TO THE CORRECT ADDRESS. *IF YOU SEND THE GOODS TO THE INCORRECT ADDRESS WE ARE NOT ABLE TO HELP WITH LOCATING IT OR PROVIDING A REFUND.
*IF YOU DISRESPECT OUR POLICIES, AND SEND BACK A DAMAGED ITEM OR ITEMS OUTSIDE THE ACCEPTED RETURN DATE, YOUR REQUEST WILL BE DECLINED, AND WE WILL HAVE TO CHARGE YOU FOR THE COST OF SHIPPING THE ITEM BACK TO YOU.
If any of the conditions above are not met, unfortunately you won't be eligible for a refund or exchange.
Refunds (if applicable)
Once your return is received at our facilities please allow us 30 days to check your items returned and process your refund.
Once your refund is processed, a credit will automatically be applied to your original method of payment. Sale items, discounted items and promotional /discounted orders will be refunded by the means of store credit - gift card.
Shipping costs are not refunded. Kindly consider your bank/ credit card provider processing time on top of it.
Note: Due to some shoppers misconduct on online orders, customers returning 3 orders in a row or more, will have their transactions history reviewed and extra checks will be performed on returns.
Cancel or Change an order
It is not possible to cancel or change an order after it has been processed/paid online, while shipping is in transit and before the goods have been delivered. The only way to cancel or amend an order after it has been paid online is after you receive the goods and request a refund or exchange. Our store logistics are fully automated by software so it is impossible to stop an item from being sent to its destination once the order is completed. If you have any doubts about a purchase please get in touch with us before ordering and we will be more than happy to clarify your questions and help you to make your order with confidence.
If you wish to cancel an order after you have paid for it, it will have to be in the form of return/ refund.
Late or missing refunds (if applicable)
Contact your bank, it may take some time before your refund is officially posted. It usually takes 3-5 business days to reach your account.
If you’ve done that and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
If you are not happy with your product for whatever reason, we are pleased to offer one exchange per order. Simply submit your request via our returns center and we will send you a detailed exchange guide with instructions. You will be posting the product back to our warehouse where we will physically process the returns - and send you the new item desired. If you are still not happy with your items after the second exchange we will refund your items in the means of store credit.
Please use a tracking number for the exchange to make sure you get notified when we receive the goods back. If you don't use a tracking number you will be notified once the new exchanged products get dispatched
If you discover an item is faulty please contact us with pictures/videos of the identified fault within 7 days of receiving your item. We will initiate a quality control check procedure on the item. If it is proved to be a product fault by our specialists we will replace the item for you. If a damage is created by mishandling or misuse of the product we will not be replacing it, it is your responsibility to be attentive to handling guidelines & care instructions provided at our website.
Shipping Your Return
To return your product, you should mail your product back to us, to the correct address.
You will be responsible for paying for your own shipping costs for returning your item and to insure it reaches us back.
We advise you to consider using a trackable shipping service or purchasing shipping insurance. It is your responsibility to make sure the item is brought back to us in perfect conditions.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.